Car recalls: Why they happen and what buyers should know
Why do car recalls happen? Here’s what to know if your car has an open recall.
Ford is recalling more than 1.8 million Explorer vehicles due to a potentially safety hazard with a part connected to the windshield, the National Highway Traffic Safety Administration is reporting.
Federal safety regulators published the recall on Monday after the safety issues were reported to NHTSA.
The A-pillar trim retention clips, the metal piece that runs up the left and right side of the front windshield, may not be properly hooked due to improper assembly, allowing the trim to detach.
A detached trim piece could potentially fall off the SUV, become a road hazard and increase the risk of a crash, NHTSA wrote in the recall letter.
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You can check USA TODAY’s recall database for any open recalls on your vehicle.
What Ford models are being recalled?
All Ford Explorer 2011-2019 models are affected.
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What happens if my Ford Explorer has been recalled?
Dealers will inspect and replace the A-pillar trim if needed, at no cost.
“We expect only 5% of the vehicle population to be affected and encourage customers to contact their dealership for an inspection when parts are available,” Maria Buczkowski, a Ford spokesperson, told USA TODAY Wednesday via email. “At that point, customers will have free access to mobile repair and pick-up-and-delivery services at participating dealerships.”
Letters notifying owners of the safety risk are expected to be mailed March 13, 2024, federal safety regulators said.
What is the Ford Explorer recall number?
Owners can contact Ford customer service at 1-866-436-7332. The number for the recall is 24S02.
They can also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 or visit www.nhtsa.gov.
Natalie Neysa Alund is a senior reporter for USA TODAY. Reach her at [email protected] and follow her on X @nataliealund.
Jessica Roberts is a seasoned business writer who deciphers the intricacies of the corporate world. With a focus on finance and entrepreneurship, she provides readers with valuable insights into market trends, startup innovations, and economic developments.
